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PHNTM / Widget Pro / Customer Service

Your storefront.
With help built in.

Your agent helps shoppers in your voice. We keep it current under Fully Managed.

Feels like your brand.
Works like your team.

Explore chat and order views with sample data.

Real order details are shown only after email verification. This is a visual preview.

See it on your store
Modern / illustrative preview
Your brand conciergeHere to help

Hi there. Need help with an order or finding something you’ll love?

Explore support examplesHelpful answers, grounded in your store.
Powered by PHNTM

The order, in context.

Show up to 20 orders after sign-in, with tracking links for FedEx, UPS, USPS, and DHL.

Answers from your store.

We use knowledge gaps to update agent guidance under Fully Managed.

A handoff that remembers.

Your team gets requests that need a person, with the conversation intact.

From question
to next step.

See when the agent answers and when your team steps in.

phntm / conversations
Example conversation
AL
Alex LeeCustomer · SMS
Today
Hi! Any update on order #1042?
Your brand. Every reply.
A quick answer. No ticket backlog.Example conversation · No live customer data

Clear boundaries.
Better trust.

  • Private order data requires email verification.
  • The storefront widget escalates refunds and order edits to your team.
  • Carrier tracking is an order update, not live GPS.
  • Widget Pro is part of Customer Service, not a separate product.

Your agents. Managed by us.

We set up and maintain your Fully Managed agents.

Let’s talk