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PHNTM AI
Let’s talk
The customer conversation platform

Every conversation.
Your brand.
Always on.

SalesMarketingCustomer Service

From a late-night question to a lifetime customer.
PHNTM connects service, sales, and everything
in between. All in your voice. All in one place.

Start your free trialMeet your new team
Built for Shopify7 days free.
Always on, coast to coast24 / 7
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Checkout completed

Customer“Can I finish the order I started?”

PHNTM“Here’s your saved cart, ready to check out.”

Los Angeles, CA · 11:42 PM · Sample 1 of 24
Illustrative conversations and outcomes. Not live customer activity.
There’s a conversation behind every conversion.
Good company.
Better conversations.
plushbeds®
obvi.
EVERYMAN
eco terraBEDS
THE BEARD
STRUGGLE
Meet your customer service agent

More than an answer.
A way forward.

Order questions. Shipping updates. Returns and warranties. Give customers support that understands the whole story and knows what to do next.

phntm / conversations
Example conversation
AL
Alex LeeCustomer · Storefront chat
Today
Hi! Any update on order #1042?
Your brand. Every reply.
A quick answer. No ticket backlog.Example conversation · No live customer data

Your store, connected.

Orders, products, and customer context from Shopify. Handle supported store actions directly inside PHNTM.

Every channel, your voice.

Personal support over SMS and storefront chat. One brand experience wherever the conversation starts.

Automation. With judgment.

Your policies guide every response. Complex requests reach your team with the conversation intact.

The moments that make a brand

A question before checkout.
A package that hasn’t arrived.
A customer who comes back.

Small conversations.
Your entire customer experience.
One brand. Five specialists.

From the first hello.
To “see you again.”

Every moment has a purpose. Your agents work together to make each one feel like you.

“Can you help with a return?”Order found. Policy checked. Next step ready.

A real answer. A next step. A customer who feels heard.

Handle questions about orders, shipping, returns, and warranties with your store’s context. Bring complex requests and Shopify actions together inside PHNTM, with your team ready when needed.

On your storefront, too

A familiar face.
On every page.

Put your Customer Service agent right where customers shop. Widget Pro brings helpful conversations and secure order tracking into a chat experience that feels like your brand.

  • Order history and carrier tracking links
  • Secure email verification before order access
  • Six styles, your colors, your logo
  • SMS follow-up when your team steps in
Explore storefront supportPart of the Customer Service agent.
your-store.com
EVERYDAY / GOODSShop
Better things.
For your everyday.
Thoughtfully made. Made for you.
Your brand conciergeHere to help
•••

Hi there. Need a hand with an order or finding something you’ll love?

Track my orderFind my perfect fit
Customer Service by PHNTM
Storefront illustration
We’ll take it from here

Your brand.
Up and talking.

White-glove onboarding. Live within 24 hours. We help with the setup, so your team can focus on the business.

01

Connect your store

Bring your Shopify products, orders, and customer information into PHNTM.

02

Make it sound like you

Add your voice, shipping details, return policies, warranties, and product knowledge.

03

Launch. Learn. Improve.

Put your agents to work. Track conversations and results, then keep getting better.

Conversations with an impact

Good for your customers.
Good for your business.

Explore the case studies

Two agents.
Thirty days.
A different kind of growth.

Read the results
Revenue generated in 30 days$468.58K

Welcome series$194.57K

Cart recovery$274.01K

Plush Beds case study. Individual results vary.
22%Cart recovery
1.6×Welcome flows vs. Klaviyo
3×Winback performance
60%Less service workload
94%PHNTM customer retention

Reported PHNTM results across customers and campaigns. Individual results vary. Explore the case studies

What could those conversations be worth?

Explore a cart-recovery scenario for your store.

Potential recovered revenue / month$13,200

$158,400 projected annually

Illustrative estimate: order value × abandoned checkouts × recovery rate. Not a guarantee. Excludes platform fees and messaging costs.
Start a better conversation

Try it. See the difference.

Seven days free.
We review your results together.

Start with cart recovery

Base

$497/ month

Make abandoned checkouts the start of a conversation.

  • Abandoned Cart Agent
  • Personal outreach after 30 minutes
  • White-glove onboarding
Start your free trial
The complete customer journey

Fully Managed

Built around you.

All five agents. One connected experience. Custom pricing for your business.

  • Customer service across SMS and storefront chat
  • Cart recovery, welcome, education, and winback
  • Dedicated account manager
  • White-glove setup and ongoing optimization
Let’s build your team
A few things you might be wondering

Let’s clear
things up.

Ask us anything
What does PHNTM handle?

PHNTM brings customer service, abandoned checkout recovery, welcome conversations, product education, and winback into one connected experience. Agents use your brand voice, store information, and knowledge base to support shoppers across their journey.

How does the Shopify integration work?

PHNTM connects your Shopify orders, products, and customers so conversations have the right context. Your team can handle customer requests and supported Shopify actions directly inside PHNTM. We’ll walk through the actions available for your store during your demo.

Is customer service only available through SMS?

No. Your Customer Service agent also works on your storefront through Widget Pro. It can answer questions, securely show order information after email verification, provide carrier tracking links, and hand a conversation to your team. Widget Pro is part of the agent, not a separate product.

What happens when the agent needs help?

When an answer is missing or a request needs your team, the conversation escalates with its context. Knowledge gaps are logged so your team can improve future answers. Team follow-up happens during your business hours.

How long does it take to launch?

We handle onboarding with you: connect Shopify, build your knowledge base, and configure your agents. We help you launch within 24 hours, with ongoing optimization after launch.

How does the free trial work?

Try PHNTM for seven days. We review your results together before you choose a plan. The Base plan includes cart recovery and white-glove onboarding; Fully Managed includes all five agents and a dedicated account manager.

Your next conversation starts here

Be there.
Even when you’re not.

Around the clock. Across the customer journey.
Always your brand.

Meet your new teamFree for 7 days.