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PHNTM AI
Let’s talk
Fully managed AI agents for Shopify brands

Your agents.
Your brand.
Managed by us.

SalesMarketingCustomer Service

Your agents answer by SMS and storefront chat. We update them; your team handles requests that need a person.

Let’s talkSee what we manage
Built for ShopifyWhite-glove onboarding
Your agents, coast to coast24 / 7
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Checkout completed

Customer“Can I finish the order I started?”

Your agent“Here’s your saved cart, ready to check out.”

Los Angeles, CA · 11:42 PM · Sample 1 of 24
Illustrative conversations and outcomes. Not live customer activity.
There’s a conversation behind every conversion.
Good company.
Better conversations.
plushbeds®
obvi.
EVERYMAN
eco terraBEDS
THE BEARD
STRUGGLE
Meet your customer service agent

More than an answer.
A way forward.

See how a customer question becomes an answer, a next step, or a handoff to your team.

phntm / conversations
Example conversation
AL
Alex LeeCustomer · SMS
Today
Hi! Any update on order #1042?
Your brand. Every reply.
A quick answer. No ticket backlog.Example conversation · No live customer data

Your store, connected.

Shopify orders and products give your agent context.

SMS and storefront chat.

Personal support in your brand’s voice.

Automation. With judgment.

Your policies guide the agent. Your team steps in when needed.

Managed beyond launch

Your business changes.
Your agents should keep up.

New products. Policy changes. Questions you didn’t see coming.
The Fully Managed agents

Five agents at work.
One less system to manage.

From the first question to the next purchase.

“Can you help with a return?”Order found. Policy checked. Next step ready.

A real answer. A next step. A customer who feels heard.

Answers order, shipping, return, and warranty questions.

On your storefront, too

A familiar face.
On every page.

The same Customer Service agent answers shoppers on your storefront.

  • Order history and carrier tracking links
  • Secure email verification before order access
  • Six styles, your colors, your logo
  • SMS follow-up when your team steps in
Explore storefront support
your-store.com
EVERYDAY / GOODSShop
Better things.
For your everyday.
Thoughtfully made. Made for you.
Your brand conciergeHere to help
•••

Hi there. Need a hand with an order or finding something you’ll love?

Track my orderFind my perfect fit
Powered by PHNTM
Storefront illustration
The Fully Managed service

You set the direction.
We manage the agents.

Share changes to products and policies. We review agent answers, then update their knowledge and instructions.

01

We set them up

We connect Shopify and tailor your agents to your brand.

02

We review their answers

We find unanswered questions and unclear guidance.

03

We update their guidance

We adjust knowledge and instructions for what changed.

Conversations with an impact

Good for your customers.
Good for your business.

Explore the case studies

Two agents.
Thirty days.
A different kind of growth.

Read the results
Revenue generated in 30 days$468.58K

Welcome series$194.57K

Cart recovery$274.01K

Plush Beds case study. Individual results vary.
22%Cart recovery
1.6×Welcome flows vs. Klaviyo
3×Winback performance
60%Less service workload
94%PHNTM customer retention

Reported PHNTM results across customers and campaigns. Individual results vary. Explore the case studies

What could those conversations be worth?

Explore a cart-recovery scenario for your store.

Potential recovered revenue / month$13,200

$158,400 projected annually

Illustrative estimate: order value × abandoned checkouts × recovery rate. Not a guarantee. Excludes platform fees and messaging costs.
Choose your level of support

You choose how much
we take on.

Start with cart recovery and onboarding.
Add ongoing agent care with Fully Managed.

Start with cart recovery

Self Managed

$497/ month

Recover abandoned carts with personal outreach.

  • White-glove onboarding
  • Abandoned Cart Agent
  • Personal outreach after 30 minutes
Start your free trial
Five agents. Managed by PHNTM.

Fully Managed

Built around you.

Five agents, with setup and ongoing updates handled by PHNTM. Custom pricing.

  • Customer service across SMS and storefront chat
  • Cart recovery, welcome, education, and winback
  • Dedicated account manager
  • Agent setup, ongoing updates, and optimization
Let’s talk
A few things you might be wondering

Let’s clear
things up.

Ask us anything
What does Fully Managed include?

PHNTM configures your agents, reviews their performance, identifies knowledge gaps, and updates their knowledge and instructions. You provide your business information and policy decisions; we handle ongoing agent management.

Does PHNTM’s team respond to our customers?

No. Your AI agents respond to customers. PHNTM’s team manages and updates those agents. Conversations that need a person go to your own team.

What happens when the agent needs help?

The conversation goes to your brand’s team with its context intact. Your team follows up during your business hours. Knowledge gaps are logged; with Fully Managed, PHNTM uses them to update the agent for future conversations.

What do you need from our team?

You provide your brand guidance, current policies, product information, and business changes. With Fully Managed, we use those inputs to configure and update your agents.

How does the Shopify integration work?

PHNTM connects your Shopify orders, products, and customers so agents have the right context. Your team can handle customer requests and supported Shopify actions inside PHNTM. We’ll discuss the actions available for your store during your consultation.

Is customer service only available through SMS?

No. Your Customer Service agent also works on your storefront through Widget Pro. It can answer questions, securely show order information after email verification, provide carrier tracking links, and hand conversations to your brand’s team. Widget Pro is part of the agent, not a separate product.

How long does it take to launch?

We handle onboarding with you: connect Shopify, build your knowledge base, and configure your agents. We help you launch within 24 hours. Fully Managed also includes ongoing agent management and updates after launch.

How does the free trial work?

Try PHNTM for seven days. We review your results together before you choose a plan. Self Managed is $497 per month and includes cart recovery and white-glove onboarding. Fully Managed has custom pricing and includes all five agents, a dedicated account manager, and ongoing agent management.

Fully Managed by PHNTM

Your agents at work.
We handle the upkeep.

Tell us about your store.
We’ll talk through the agents and support level that fit.

Let’s talkBuilt around your store.